Custom Product Policy

Photo Printing Policy

At Optimise, we are committed to providing high-quality printing services. However, the quality of the final printed product is directly influenced by the quality of the photo provided. To ensure clarity regarding our policy, please note the following:

1. Photo Quality Responsibility:

   • The photo you upload will be printed as it is. We do not alter, enhance, or edit the image unless specifically requested as a part of additional services.
   • It is the customer's responsibility to ensure the photo meets the desired resolution, clarity, and overall quality before submission.

2. No Guarantee on Image Quality:

   • Images that are low-resolution, blurry, pixelated, or improperly formatted may result in poor print quality.
   • We are not responsible for any dissatisfaction resulting from these issues.

3. Preview Before Printing:

   • Where possible, we recommend reviewing the uploaded image for quality concerns. If unsure, consult our guidelines for image resolution and formatting.

4. No Liability Clause:

   • By uploading and approving your image for printing, you acknowledge that optimise is not liable for the quality of the printed product if the issues originate from the image provided.

5. Support:

   • If you have questions about photo quality or need guidance, our team is available to assist prior to submission. However, the final decision and responsibility for image quality rest with the customer.

By proceeding with your order, you agree to the terms outlined in this policy.

Custom Product Policy

At Optimal, we understand that our customers value the ability to express their individual style through our customizable products. We strive to provide a seamless experience when it comes to printing custom designs on our t-shirts. However, it is important to note that there are certain limitations and factors that may affect the final result of your custom design.

Design Compatibility

While we offer the option to upload your own design for customization, we cannot guarantee that every design will be suitable for printing on our products. It is essential to consider the following factors:

• Resolution: High-resolution designs ensure better print quality. We recommend using designs with a resolution of at least 300 DPI (dots per inch).
• File Format: We accept various file formats, including JPEG, PNG, and PDF. However, we recommend using PNG files with transparent backgrounds for optimal results.
• Size and Placement: Keep in mind that the size and placement of your design may affect the overall appearance. We recommend reviewing our size guidelines to ensure your design fits within the specified dimensions.

Print Quality

Our printing process utilizes state-of-the-art technology to achieve vibrant and long-lasting prints. However, please be aware that there may be slight variations in color and texture between the digital representation of your design and the final printed product. Factors such as screen calibration and fabric composition can contribute to these variations.

Quality Control

Before shipping your custom product, our team conducts a thorough quality control check to ensure that the design is accurately printed and meets our standards. However, if you encounter any issues with your order, such as defects, damages, or receiving the wrong item, please contact our customer support team at order@optimaldrop.shop immediately. We will evaluate the issue and make it right.

Our Commitment

At Optimal, we are committed to providing the best possible experience for our customers. While we cannot guarantee that every uploaded design can be printed onto our custom products, we strive to deliver high-quality and visually appealing results. We appreciate your understanding and support as we work to continuously improve our printing processes.

If you have any questions or concerns regarding our custom design printing process, please do not hesitate to reach out to us at info@optimaldrop.shop. Our team is here to assist you and ensure that your custom product meets your expectations.

Ordering Process

When you place an order for a custom item, our team gets to work right away to bring your design to life. We use high-quality materials and advanced printing techniques to ensure that your custom item meets the highest standards of quality and durability.

Ordering a custom item from Optimal is a simple and straightforward process. Just follow these steps:

1. Select the desired style, color, and size (if applicable).
2. Click on the "Customize" button to access our design tool.
3. Upload your own artwork 
4. Position and resize the design to your liking.
5. Preview the final product and make any necessary adjustments.
6. Add the custom item to your cart and proceed to checkout.

Design Options

Optimal offers a range of design options to suit your preferences. Whether you want to showcase your favorite quote, display a unique graphic, or personalize your item with your name, we have you covered. Our user-friendly design tool allows you to easily customize your item with just a few clicks.

Quality Assurance

We take pride in delivering custom items that exceed your expectations. Our quality assurance team carefully inspects each custom item before it is shipped to ensure that it meets our strict standards. If you have any concerns about the quality of your custom item, please contact us at order@optimaldrop.shop, and we will be happy to assist you.

Shipping and Delivery

As each custom product is made especially for you on demand, please allow for additional processing time. We understand that you are excited to receive your personalized item, and we apologize for any inconvenience caused by the extended shipping time. Rest assured that we are working diligently to ship all orders as soon as possible.

Customer Support

If you have any questions or need assistance with your custom item order, our dedicated customer support team is here to help. You can reach us at info@optimaldrop.shop, and we will respond to your inquiry promptly.

Return and Refund Policy

Due to the personalized nature of custom products, we currently do not accept returns or offer refunds. We strive to ensure that you are completely satisfied with your custom item, and we will work with you to resolve any issues that may arise. If you have any concerns about your order, please contact us at order@optimaldrop.shop, and we will be happy to assist you.

Thank you for choosing Optimal for your custom product needs. The store appreciates your support and looks forward to providing you with high-quality products that reflects your unique style :)