FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, feel free to contact us at order@optimaldrop.shop for order-related inquiries or info@optimaldrop.shop for general questions.
1. Ordering
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, you can modify or cancel it by contacting us at order@optimaldrop.shop as soon as possible.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment options as listed at checkout.
2. Shipping
Q: How long will it take for my order to arrive?
A: Orders are processed within 1–3 business days and shipping times vary based on your location and chosen shipping method. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: We currently only ship within the uk, however our team is working on expanding internationally
Q: What should I do if my order is delayed?
A: If your order hasn’t arrived within the estimated timeframe, please contact us at order@optimaldrop.shop with your order number, and we’ll assist you.
3. Products
Q: Are your products customizable?
A: Yes! All of our products in the optimise range are fully customisable. Simply follow the instructions within the product you have chosen.
Q: How do I care for my product?
A: Each product comes with specific care instructions. Refer to the product page or the packaging for details.
4. Returns & Refunds
Q: What is your return policy?
A: We do not accept returns for customisable products however if your product arrives damaged or broken then please contact us and our team will guide you through the steps. You can view our full return policy here
Q: How do I initiate a return or exchange?
A: Contact us at order@optimaldrop.shop with your order details, and our team will guide you through the process.
5. Other Questions
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and instructions.
Q: How can I contact your team?
A: For order inquiries, email order@optimaldrop.shop. For general questions, email info@optimaldrop.shop.
If you need further assistance, don’t hesitate to reach out. We’re here to help!